Política de reembolso

SperDirect has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Goods Authorization

To return or exchange an item, please contact our Customer Support at 480.348.0278 or email support@sperdirect.com to be issued an RGA# (Return Goods Authorization).

All items should be returned to:

Sper Scientific Direct - Returns
8281 E. Evans Rd., Suite #103
Scottsdale, AZ  85260

Items returned without an RGA# will not be processed and will be returned to the originating address.

Damaged or Defective Items

Claims for items that were received damaged or defective must be made within 14 days of the invoice date. If you are not satisfied with a product you may return it within 30 days of the invoice date for replacement or a refund, minus the cost of Shipping and Certification (if applicable).

To avoid a restocking fee, returned items must be in new condition and include the original packaging, instructions and accessories. When we replace an item, we also cover the cost of shipping the replacement to you. Please see your warranty for problems that occur after 30 days. The warranty period of each product is stated on the product page of the site and is included with your products.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us here for any return question or by email at: support@sperdirect.com.